This Privacy Policy explains what information Life Adve ("Life Adve", "we", "us") collects when you use lifeadve.com, how we use it, who we share it with, and the choices you have. By creating an account or using our services, you agree to the practices described here.
1. Who we are
Life Adve offers parenting and life-stage programs, the Bond Box subscription, webinars, relationship excursions, consultations with expert panellists and books, through the website lifeadve.com. Contact details are in section 12.
2. Information we collect
2.1 When you create an account with email
- Full name, email address and mobile number (an Indian mobile number, stored with the +91 country code).
- Password — we never store your password itself. It is converted into a one-way cryptographic hash (bcrypt) before it is saved, so nobody at Life Adve can read it.
- Profile photo, only if you choose to upload one.
2.2 When you sign up or sign in with Google
See section 3. We receive your name, email address, whether Google has verified that email address, your Google account identifier and your Google profile photo address.
2.3 When you use our services
- Bookings, registrations and orders (webinars, excursions, expert appointments, books): the name, email address and mobile number you enter, the items, dates and seats you choose, any message you add, and for book orders, your shipping address.
- Subscriptions and program activity: the plan you subscribe to, its dates and status, your program progress and your answers to program questionnaires and assessments.
- Payments: payments are processed by Razorpay. Your card, UPI or bank details are entered on Razorpay's checkout and are not received or stored by Life Adve. We keep the amount, the payment status and Razorpay's order and payment reference numbers.
- Expert consultant applications: your name, age, sex, mobile number, email address, areas of expertise, biodata, photo and the credential documents you upload.
- Contact form: the name, email address and message you send us.
2.4 Technical information
- To protect accounts against password-guessing and abuse, we record failed sign-in and similar attempts together with a one-way hash of the IP address and the email address used. These records are only used to apply temporary limits.
- Our web server keeps standard technical logs (for example, errors) to keep the site working and secure.
- We do not use analytics or advertising trackers on lifeadve.com.
3. Google Sign-In
If you choose "Sign up with Google" or "Sign in with Google", you are taken to Google to sign in, and Google
asks you to allow Life Adve to access basic information from your Google account. We request only the
openid, email and profile permissions, which give us:
- your name;
- your email address and whether Google has verified it;
- your Google account identifier (a number that tells us it is the same Google account next time);
- the address of your Google profile photo.
We use this information only to create your Life Adve account or sign you in to it, to recognise you when you return, to show your name and photo in your account, and to contact you about your account and the services you use. If an account with the same verified email address already exists, we link your Google sign-in to that account instead of creating a second one.
We never receive your Google password, and we do not access your contacts, emails, files, calendar or any other Google data. We do not sell Google user data, do not use it for advertising, and do not use it to train artificial-intelligence or machine-learning models. We do not share it with anyone except as described in section 5.
Life Adve's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.
You can remove Life Adve's access at any time from your Google Account's Third-party apps & services page. This stops future Google sign-ins; to have your Life Adve account and its data deleted, contact us (see section 9).
4. How we use your information
- To create and manage your account and keep you signed in.
- To provide the programs, subscriptions, webinars, excursions, appointments and books you request, including confirming bookings and orders and delivering books.
- To process payments and refunds through Razorpay.
- To review expert consultant applications and, if an application is approved, to publish the consultant's name, photo, areas of expertise and biodata on our Expert Panellists page. Age, sex, mobile number, email address and credential documents are never published.
- To respond to your messages and support requests, and to send account messages such as password-reset emails.
- To keep the website secure, prevent misuse and fix problems.
We do not sell your personal information.
5. How we share information
We share information only with the service providers we need to run lifeadve.com, and only for that purpose:
- Hostinger — hosts our website and database.
- Razorpay — processes payments. Information you enter on Razorpay's checkout is handled under Razorpay's own privacy policy.
- Google — when you choose Google Sign-In (see section 3).
- FormSubmit — delivers messages sent through our contact form to our support email.
Within Life Adve, your information is available only to authorised administrators who need it to provide and support our services. We may also disclose information if required by law.
Some pages embed content from other services, such as YouTube and Vimeo videos and Heyzine book previews, and our pages load fonts from Google Fonts. When your browser loads that content, those services receive technical information such as your IP address, under their own privacy policies.
6. Cookies
lifeadve.com uses only cookies that are necessary for the site to work:
| Cookie | Purpose | Duration |
|---|---|---|
lifeadve_session | Keeps you signed in to your account. | Until you close the browser or sign out; sessions also expire automatically after a period of inactivity. |
lifeadve_csrf | Security token that protects forms from being submitted by other websites. | Browser session |
lifeadve_admin_session | Used only by Life Adve administrators signing in to the admin panel. | Browser session |
We do not use advertising or analytics cookies. Embedded third-party content (see section 5) may set its own cookies.
7. Data security
- The website is served over HTTPS, so information you send is encrypted in transit.
- Passwords are stored only as one-way hashes; password-reset links are single-use and expire.
- Sign-in attempts are rate-limited, and sessions expire after inactivity.
- Consultant credential documents are stored in a private location that is not reachable from the public website and can be opened only by signed-in administrators.
- Access to the admin panel is limited to authorised staff.
No method of storing or transmitting information is completely secure, but we work to protect your information and to fix any problem we find.
8. How long we keep information
We keep your account information for as long as your account exists. When you ask us to delete your account, we delete or anonymise your personal information, except records we need to keep for accounting or legal reasons (for example, records of completed payments). Security records of failed sign-in attempts are kept only as long as needed to apply temporary limits.
9. Your rights and choices
- Access and correction — you can see your details in your account and ask us to correct anything that is wrong.
- Deletion — you can ask us to delete your account and personal information.
- Google access — you can remove Life Adve's access to your Google account at any time (see section 3).
- Questions or complaints — you can contact us about how your information is handled.
To make a request, email support@lifeadve.com from the email address registered on your account. We may ask you to confirm your identity before acting on a request.
10. Children
Many of our programs are about children, but Life Adve accounts are meant to be created and managed by adults — parents, guardians and other adult users. If you are a parent or guardian, you decide what information about your child you share with us. If you believe a child has given us personal information without a parent's or guardian's involvement, please contact us and we will delete it.
11. Changes to this policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date. If the changes are significant, we will take reasonable steps to let you know.
12. Contact us
- Email: support@lifeadve.com
- Phone: +91 8208455166
- Address: 212, 2nd Floor, Ring Road, Chhatrapati Square, Nagpur 440015, Maharashtra, India
See also our Terms of Service.